iFunko cares a lot about privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and the use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by iFunko. The effective date for the validity of these conditions is January 1, 2025, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store the data, how we protect the data against misuse and what rights you have with regard to the personal data provided to us.
For questions about our privacy policy, you can contact our customer service.
About data processing
Below you can read how we process data, where we store it, which security techniques we use and who has access to the data.
Web hosting
We purchase web hosting and e-mail services from One. One processes personal data on our behalf and does not use the data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of personal data. One is obliged to maintain confidentiality on the basis of the confidentiality agreement. One does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment providers
We use the Mollie platform to process some of the payments in our webshop. Mollie processes the name, shipping address and payment details such as bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect personal data. Mollie reserves the right to use the data to further improve its services and to share (anonymised) data with third parties in this context. All of the above-mentioned guarantees regarding the protection of personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store the data for longer than is permitted by law.
Shipping and logistics
If you place an order with us, it is our job to have the package delivered to the correct address. We use the services of PostNL, DHL and Homerr to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence details with these parties. They only use this data for the purpose of executing the agreement. In the event that subcontractors are engaged, they also make the data available to these parties.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our
services. This means that the purpose of the processing is always directly
related to the order that is placed. We do not use the data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than upon request – we explicitly ask for permission to do so. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is
processed with the aim of further improving our services. This data
(for example IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, iFunko may be required to share your data on the basis of a legal obligation in connection with tax or criminal investigations by the government. In such a case, we are forced to share the data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We will retain your data for as long as you are a customer of ours. This means that we will store the customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. Based on applicable administrative obligations